Terms of service

Terms of Service

The DiNapoli House | Pet Boutique

Last Updated: October 13, 2026

1. Overview

Welcome to The DiNapoli House. We are an online pet boutique dedicated to thoughtfully curated essentials for the dogs we love.

By visiting our website or purchasing our products, you agree to these Terms of Service and our applicable store policies. Please review them carefully before placing an order.

2. Products and Descriptions

We strive to provide accurate product descriptions, photographs, measurements, and material information.

Please note that product colors may vary slightly depending on screen settings and lighting. Customers are encouraged to review product descriptions and sizing guides before purchasing.

We reserve the right to update product information, pricing, and availability without prior notice.

3. Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes and shipping charges will be calculated and displayed during checkout.

We reserve the right to correct pricing or product information errors. If an error affects an order already placed, we will contact you to discuss available options, including cancellation and a refund where appropriate.

4. Orders and Cancellations

After placing an order, you will receive an order confirmation at the email address provided.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance or fulfillment.

If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate requests before shipment.

We may cancel orders due to inventory limitations, payment issues, suspected fraud, or other legitimate reasons, subject to applicable law. Any payment collected for canceled items will be refunded.

5. Shipping and Delivery

Orders are processed and shipped according to our published Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated. If we cannot ship within the promised timeframe, we will provide the notice, cancellation options, and refunds required by applicable law.

Please review our Shipping Policy for further details.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our published Return and Refund Policy, subject to applicable consumer protection laws.

Please review that policy before purchasing.

7. Pet Safety and Product Use

The safety and comfort of pets are important to us.

Customers should select products appropriate for their dog's size, needs, and intended activity, and follow all manufacturer instructions, warnings, and care recommendations.

Pets should be supervised when using toys and accessories where appropriate. Inspect products regularly for signs of damage or wear and discontinue use if a product becomes unsafe.

No pet toy or accessory is indestructible. These recommendations do not limit any rights or remedies provided by applicable law.

8. Intellectual Property

The DiNapoli House name, original branding, website copy, and original creative materials are protected by applicable intellectual property laws.

Certain product images, brand names, and designs belong to their respective owners and are used with appropriate permission or authorization.

Unauthorized reproduction or commercial use of protected content is prohibited.

9. Website Use

You agree not to use our website for unlawful activities, fraudulent transactions, interference with website operations, or infringement of others' rights.

We may restrict access or decline transactions where reasonably necessary to protect our business, customers, or website, consistent with applicable law.

10. Third-Party Services

Our online store is powered by Shopify and may use third-party services for payment processing, shipping, and other operations.

These services may have their own applicable terms and privacy practices.

11. Disclaimer and Liability

We aim to provide accurate information and quality products. However, website availability and content may occasionally be affected by technical issues or errors.

To the extent permitted by applicable law, The DiNapoli House disclaims warranties and limits liability only where such disclaimers or limitations are legally enforceable.

Nothing in these Terms excludes consumer rights, warranties, or remedies that cannot lawfully be excluded.

12. Privacy

Your privacy matters to us.

Our collection, use, and disclosure of personal information are described in our separate Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our operations, policies, or legal requirements.

Updated terms will be posted on this page with a revised effective date. Changes will apply as permitted by law.

14. Governing Law

These Terms of Service are governed by the applicable laws of the State of New Jersey and the United States, without overriding mandatory consumer protections that may apply in other jurisdictions.