Shipping Policy

The DiNapoli House | Pet Boutique

Thoughtfully prepared, carefully packaged, and sent with love.

At The DiNapoli House, we believe every detail matters. From the pieces we thoughtfully select to the care taken in preparing your order, we want your shopping experience to feel just as special as the companions who inspire us.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

During holidays, special promotions, or periods of high order volume, processing may take longer. We will communicate significant delays.

Shipping Rates

We offer complimentary standard shipping on U.S. orders of $75 or more, calculated after discounts and before taxes.

Shipping costs for orders below $75 will be displayed at checkout.

Estimated Delivery Times

Standard shipping within the contiguous United States typically takes 3–7 business days after dispatch.

Delivery estimates are not guarantees and may vary depending on your location, carrier operations, weather, and other circumstances.

Shipping Destinations

We currently ship within the United States to destinations supported at checkout.

Shipping availability and applicable rates will be confirmed before your order is placed.

Order Tracking

Once your order is on its way, you will receive a shipping confirmation email containing tracking information when provided by the carrier.

Please allow time for tracking updates to appear after shipment.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to assist before your order ships.

Once a package has been dispatched, address changes may not be possible.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, is missing items, or appears to be lost, please contact us so we can investigate and assist.

For damaged deliveries, we recommend retaining the packaging and taking photographs of the affected items.

Your rights under applicable consumer protection laws remain unaffected.

Shipping Delays

If we are unable to ship your order within the stated timeframe, we will notify you and provide any cancellation and refund options required by applicable law.

Thank you for welcoming a little piece of The DiNapoli House into your home.