Returns & Refunds Policy

The DiNapoli House | Pet Boutique

Thoughtfully chosen for the dogs we love.

We hope you and your beloved companion adore every piece from The DiNapoli House. If something isn't quite right, we're here to help.

Return Eligibility

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, items must be:

Unused, unworn, and in their original condition.
Free from pet hair, odors, stains, or signs of use.
Returned with original tags, accessories, and packaging where applicable.
Accompanied by proof of purchase.

Please contact us before sending any item back so we can provide return instructions.

How to Request a Return

To begin a return, email us with your order number and the item you would like to return.

We will review your request and provide instructions if the item is eligible.

Please do not send merchandise back without first contacting us.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for change-of-mind returns:

Opened or used pet treats and consumable products.
Used or worn pet accessories and apparel.
Items marked final sale at the time of purchase.
Personalized or custom-made products, unless defective or otherwise required by law.
Gift cards, where permitted by applicable law.

These exclusions do not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

We recommend using a trackable shipping service, as we cannot guarantee receipt of a package sent without tracking.

If we have sent an incorrect item or an item arrives damaged or defective, please contact us so we can arrange an appropriate resolution without charging you return shipping costs where required.

Refunds

Once your return has been received and inspected, we will notify you of its status.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval.

Your financial institution may require additional time to post the credit.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or otherwise agreed.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please request a return for the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photographs, if possible.

We will review the issue and work with you toward an appropriate resolution, such as a replacement, refund, or other remedy consistent with applicable law.